Refund policy

Thank you for choosing Primal Air. We want you to have a positive experience with every order. If there is an issue with your order, please contact us and we'll do our best to make it right.

Damaged, Defective, or Incorrect items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of delivery. To help us resolve the issue as quickly as possible, please include: 

~ Your order number

~ A description of the issue

~ Clear photos of the product

~ Photos of the packaging and shipping label when applicable 

~ A short video demonstrating the issue when applicable

After reviewing your request, we may offer a replacement or refund, depending on the circumstances. Please do not send an item back to us unless we specifically instruct you to do so. In many cases, returns are not required. 

Returns

Because our products are shipped through third-party fulfillment partners, we do not accept general returns simply because a customer changes their mind or no longer wants the product. For health, safety, and product quality reasons, opened or used products are not eligible for return or refund unless the product arrived damaged, defective, incorrect, or otherwise qualifies under this policy or applicable law. If you believe your order qualifies for a return, please contact us before sending anything back. We will provide instructions if a return is necessary. 

Do not send products to our supplier or fulfillment partner. We will provide specific return instructions. 

Wrong or Missing Items 

If you receive the wrong product or an item is missing from your order, contact us within 30 days of delivery. Please provide photos of:

~The item you recieved

~ The original packaging

~ The shipping label

Once we verify the issue, we may provide a replacement or refund. 

Lost or Undelivered Orders 

If your order has not arrived, please first check the tracking information provided with your order. If tracking indicates that the package was delivered but you did not receive it, please contact us so we can investigate the shipment. Additional documentation may be requested from the shipping carrier before a refund or replacement can be approved. Orders that are delayed or remain undelivered may be eligible for a replacement or refund depending on the circumstances and the applicable shipping carrier and fulfillment-provider policies. 

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order. We can generally cancel an order before is has been processed or shipped. Once an order has entered processing or has shipped, cancellation may no longer be possible. If your cancellation is approved, the refund will be issues to your original payment method. 

Refunds

If your refund is approved, we will process the refund through the payment method used for purchase. Please allow 5-10 business days after the refund has been processed for the funds to appear. Processing times can vary by financial institution. If you have received your refund after this period, please contact us at Primal.air0@gmail.com

Non-Refundable Circumstances

Refunds generally will not be provided for:

~ Customer preference or change of mind

~ Products that have been opened or used, except where required by applicable law or where the product arrived defective, damaged, or incorrect

~ Failure to follow product instructions 

~ Normal product or packaging variations that do not affect the product 

~ Minor packaging damage when the product itself remains intact and functional 

~ Incorrect shipping information provided by the customer

~ Orders that have been confirmed as delivered by the shipping carrier, unless the delivery issue is otherwise verified. 

~ Claims submitted outside the applicable claim period, except where applicable law requires otherwise

Product Use & Wellness Disclaimer

Primal Air products are intended for general wellness purposes and are not intended to diagnose, treat, sure, or prevent any disease or medical conditions. Please read the product information and ingredients carefully before use. If you have any questions about whether a product is appropriate for you, are pregnant or breastfeeding, take medication, have a medical condition, or experience and adverse reaction, consult a qualified healthcare professional before using the product. If you experience an adverse reaction after using a product, discontinue use and seek appropriate medical attention. 

Shipping & Third-Party Fulfillment 

Orders may be fulfilled and shipped by a third-party fulfillment provider. Shipping times can vary depending on destination, carrier, processing time. and other circumstances outside our control. If an order is delayed, we will work with the appropriate fulfillment or shipping provider to investigate the issue and determine the appropriate resolution. Additional customs, duties, or import charges may apply to certain international order. Customers are responsible for any applicable charged unless otherwise states at checkout. These charges are outside of our control and may be the responsibility of the customer. International orders are also subject to the customer protection and refund laws applicable to the customer's location. Nothing in this policy is intended to limit any rights you may have under applicable law. 

How to Request a Refund or Replacement 

To request assistance with an order, please contact us at:

Email: Primal.air0@gmail.com

Please include: 

Order number:

Full name:

Reason for Request:

Photos/Videos (if applicable):

We will review your request and respond as soon as reasonably possible. 

Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. 

Contact Us

If you have questions about this Return & Refund Policy or your order, please contact us:

Primal Air

Email: Primal.air0@gmail.com